Last updated: January, 2026
ByLorai operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ByLorai is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction details, form of payment, payment confirmation and other payment-related information.
Account information including your username, password, preferences and settings.
Transaction information including items you view, add to cart, purchase, return, exchange or cancel, and your purchase history.
Communications with us including information you include when contacting customer support or communicating with us.
Device information including information about your device, browser, IP address and other identifiers.
Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you when you create an account, place an order, contact us, or otherwise provide information to us.
Automatically through the Services, including through cookies and similar technologies when you browse or interact with the Services.
From our service providers who perform services on our behalf, such as payment processing, analytics, fulfillment, shipping, and customer support.
From partners or other third parties where permitted by law.
How We Use Your Personal Information
We may use personal information for the following purposes:
Provide, operate, and improve the Services, including processing payments, fulfilling orders, arranging shipping, managing returns or exchanges, managing accounts, and personalising your shopping experience.
Marketing and advertising, including sending promotional communications and displaying advertisements based on your interactions with the Services, where permitted by law.
Security and fraud prevention, including detecting and preventing fraudulent, illegal or malicious activity and protecting the integrity of our Services.
Communicating with you, including responding to enquiries, providing customer support, and sending service-related communications.
Legal and compliance purposes, including complying with applicable laws, responding to lawful requests, and enforcing our terms and policies.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
With Shopify, service providers and vendors who perform services on our behalf, such as payment processing, fulfillment, shipping, analytics, IT services, and customer support.
With business and marketing partners for advertising and marketing purposes, in accordance with their own privacy policies and applicable law.
When you direct us to share information, consent to such disclosure, or otherwise request it.
With affiliates within our corporate group.
In connection with a business transaction such as a merger, sale, or restructuring.
To comply with legal obligations or protect the rights, property, or safety of ByLorai, our users, or others.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted to the Services may be shared with Shopify and its partners, including parties located outside your country of residence. To learn more about how Shopify uses personal information and your rights, you may review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of such third-party websites. Accessing third-party websites is at your own risk.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
Security and Retention of Your Information
We use reasonable security measures to protect personal information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or request portability of your personal information, and to opt out of certain uses such as targeted advertising where applicable. These rights may be subject to limitations under applicable law.
You may manage marketing communications by using the unsubscribe link in our emails. We may still send non-promotional messages related to your orders or account.
International Transfers
Your personal information may be transferred, stored, and processed outside the country in which you reside. Where required, appropriate safeguards are used to protect such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated policy will be posted on our website with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:
info@bylorai.com